TERMS

 

Terms and conditions

 

Please review the SAMPAIX terms and conditions outlined below. Also, note that your use of our site and purchase of our products constitutes your agreement to follow and be bound by these terms.

 

All sales are final as of the moment of purchase.

UK orders are expected to take 5-7 working days to arrive, this may vary over bank/public holidays and made to order products

MADE TO ORDER PRODUCTS

Some styles are made to order (each made to order product is stated on the product description). For made to order styles please expect estimated shipping to be within 2 - 3 weeks after purchase unless otherwise stated. 

For order processing times please see individual product descriptions 

Items can be returned for exchange only unless the customer can provide proof of a defect that is the fault of SAMPAIX.  

See details of this process below:

DEFECTIVE MERCHANDISE

In the case of defective merchandise or an error in the order on the part of SAMPAIX, clients must follow the instructions below:

Customers must contact via email using the following address – info@sampaix.co.uk - The written request to return the item(s) must be sent within 3 days from the date of receiving their order. The request must include the Item Code Number(s) and number of items to be returned and reasons for returning the order – as detailed as possible.

  • SAMPAIX reserves the right to refuse unauthorised returns.
  • SAMPAIX will NOT accept any items that have been worn, washed or altered for any reason.

Once the written request has been received, SAMPAIX will send a written confirmation to the client including the return authorisation number. Clients must write this return authorisation number externally on the packaging

  • The returned item(s) must be in the same condition in which originally sent and packaged in an orderly fashion.
  • The return of the unused item(s) must reach SAMPAIX within 5 days of the written confirmation from sales@sampaix.co.uk 
  • All the returns should be authorised before being returned and sent tracked. If the product is deemed defective, the cost of returning an item will be covered by SAMPAIX.

Note: Anomalous pigmentation may occur due to some of the dying methods we use – as clearly stated on each applicable product description. These anomalies do not constitute as defects, faults or anything else that might warrant a return.

As of the immediate moment of acceptance of shipment by a common carrier, SAMPAIX absolves itself of all and any responsibility for loss or damage of your order thenceforth. Responsibility and title of the product are passed onto the customer with immediate effect.

SAMPAIX shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

If any provision of these general terms and conditions of sale is determined to be invalid, illegal or unenforceable, all other provisions of these general terms and conditions of sale remain fully applicable to anyone using this site or purchasing SAMPAIX products. These terms and conditions will be referred to and enforced to the full extent of the Law of England and Wales.